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Frequently Asked Questions:


How can I determine the correct size ?

Please click Size Chart to choose your correct size, also check the detailed description of each style. if you are still concerned with the shoes, call or email us wtih your questions.


What's your return policy ?

Items must be returned within 30 days of purchase, the 30 days starts from the date of purchase to when it is received at our warehouse.

Items must be in the original packaging and must be in original condition. This includes shoe boxes.


How do I return any item?

Email or call our customers service team, you will be advised which warehouse the items need to be returned to. You will be responsible for the freight cost. You can also choose whether you’d prefer a refund or exchange, as well as the reason for the return.


I love my order but I bought the wrong size, What should I do?

We recommend you advise us the correct size you want as soon as you can so you don't miss out! we will hold the size for you for 10 days. Then you return back the size you don't want. We are happy to provide a refund on all eligible returns if the size you require is not available.


Is there anywhere I can go to see the products before making the purchase?

Unfortunately, we do not have a physical store and for safety reasons customers are not allowed in the warehouse. If you have any product enquiries, please contact us.


Do you ship internationally?

No, we only deliver products within Australia at the moment.

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