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Use of the Story of Shoes website is subject to acceptance of these Terms & Conditions.

All items featured on the Story of Shoes website have been included in good faith, on the basis that the merchandise, as detailed, will be available at the time of publication. In the unlikely event that stock is sold out or discontinued at the time of your purchase, the support team at Story of Shoes will contact you to arrange an alternative product or refund.

Provision of credit card information as payment for the products constitutes as an agreement of the purchase of selected products. The use or any attempted use of fraudulent credit card information is unlawful and strictly forbidden.

Website Content

The content available on the Story of Shoes website is for general information only. This content may be changed, updated, replaced or removed by Story of Shoes at any time without notice. Story of Shoes do not warrant that the content available is accurate or current & will not take responsibility to any claims in regards to the content available on the Story of Shoes website.

Variations & Updates to the Website

Story of Shoes may amend these terms and conditions at any time. Amendments to the website will be effective immediately.

Pricing & GST

All prices on the website are quoted in Australian Dollars and are GST inclusive. GST is subject to change and users of the Story of Shoes website will not be informed if a change in the relevant taxation law occurs.

All prices are subject to change without notice and prices displayed on the website are only valid on-line at the time shown.

Order Cancellations

You may only cancel your order or parts of your order before the order is dispatched. Accepted cancellation within these Terms & Conditions will not attract cancellation fee. However, partial cancellation of order that result in reduction of total transaction value below the “Free-Shipping” threshold will incur shipping expenses and will be charged accordingly prior to dispatch.

Please note that once the order is dispatched for delivery, cancellation of the order will not be permitted.

Story of Shoes reserves the right to cancel your order if:

•    you provide an unauthorised credit card

•    payment processing is rejected on the credit card provided

•    you provide invalid or inadequate personal details for the successful completion of transaction

•    the product has become unavailable

Story of Shoes will notify you via the email address provided before cancelling your order.


This site and its contents are subject to copyright. You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use.


You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current. Story of Shoes will strive to minimise errors, inaccuracies and remain up to date as much as practical, in order to maximise your shopping experience and enjoyment with us. Story of Shoes including our partners, directors, officers, shareholders, employees, agents, contractors and other third parties associated with running the website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party, caused by the website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.


Refer to the Story of Shoes website ‘Privacy Policy’ for details.

Security of Your Account

All accounts created with Story of Shoes will require a password. You acknowledge that you are solely responsible for maintaining security of your password. Each time you use the password, you will be deemed to be authorised to access and use the website in a manner consistent with the Terms & Conditions.

Account Suspension, Termination and Effect of Termination

If you breach the website Terms & Conditions, Story of Shoes reserves the right to suspend or terminate your account at any time without prior notice to you. If you are awaiting your delivery of products, Story of Shoes reserves the right to cancel your order and a refund may be issued to the credit card provided during the purchase process.


Story of Shoes delivers within Australia and will make best efforts to deliver products as fast as possible, it could be as soon as same day depending on your territories; note that the delivery address shall be valid and accessible by a third party delivery vehicle and personnel.

Story of Shoes will use their best efforts to meet the indicated delivery time. for more information on delivery, please check our Delivery.

Returns Policy

For more information, please visit our Exchanges & Returns’ Policy'.


Refunds will only be issued in accordance with our ‘Exchanges & Returns Policy’.

Vouchers & Promotions

Story of Shoes may use unique promotional codes for retail sales promotions from time to time. The use of vouchers and promotional codes are subject to its Terms & Conditions as at the time of event and are strictly subject to expiry dates shown. The Terms & Conditions quality redemption for each of the promotional events will be independent and vary on a case-by-case basis. It is your responsibility to ensure compliance to the redemption Terms & Conditions to qualify for the discounts. Please note that you can only use one discount code per order and you are not able to use them in conjunction with any other offers.

All vouchers and redemption unique codes are strictly one-time use only. Any unused residual amount left on vouchers after the expiry date shall not be refundable and its use shall be voided.


This Terms & Conditions will be governed by the laws of Queensland, Australia. Any disputes arising out of your use of the website or the products and services purchased from it, will be subject to the exclusive courts of that jurisdiction.

Reviews & Comments

You may post reviews and make comments on the content of the Story of Shoes website. The content shall not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy or otherwise objectionable to third parties and shall not contain software viruses, commercial solicitation, mass mailing or any form of ‘SPAM’. Story of Shoes reserves the right to remove such content at anytime and without any notice to any other party.

It is notified that any content posted and, unless Story of Shoes indicates otherwise, you grant Story of Shoes a non-exclusive, royalty free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute and display such content on its website and on any other formats of marketing format/medium may create.


Story of Shoes cannot guarantee that any file or program available for download and/ or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used.

Third Party Sites

This site may contain links to third party sites. Story of Shoes is not responsible for the condition or content of those sites as they are not under Story of Shoes' control.

You access those sites and/or use those site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or implied, an endorsement by Story of Shoes of the sites or the products or services provided on those sites. Story of Shoes does not permit any linkages to this site without prior permission.

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